Privacy Policy

Privacy Policy

At Ketano, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Last updated: October 2025

Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, shipping address, and billing address
  • Payment Information: Credit card details and payment information (processed securely through our payment provider)
  • Order Information: Purchase history, product preferences, and order details
  • Communication Data: Any correspondence you send to us or information you provide through customer service interactions

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Understand how you use our website
  • Improve our website functionality and performance
  • Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support and respond to your inquiries
  • Send you marketing communications (with your consent)
  • Improve our products, services, and website experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

Payment Processing

All payment transactions are processed securely through PayTabs, our trusted payment service provider. When you make a purchase, your payment details are transmitted directly to PayTabs using secure encryption technology. We do not store your complete credit card information on our servers.

PayTabs processes your payment information in accordance with industry security standards (PCI-DSS compliance). By making a purchase on our website, you consent to sharing your payment information with PayTabs for the purpose of completing your transaction.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

  • PayTabs: Our payment processor, to complete your transactions securely
  • Service Providers: Trusted partners who assist us with shipping, delivery, and other operational services, only to the extent necessary to fulfill your orders
  • Legal Requirements: When required by law or to protect our rights and safety

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Regular security assessments and updates
  • Restricted access to personal information

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent for data processing

To exercise any of these rights, please contact us through our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Compliance with UAE Data Protection Laws

Ketano operates in accordance with the data protection laws and regulations of the United Arab Emirates. We are committed to handling your personal information responsibly and in compliance with applicable UAE federal and local data protection requirements.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our website.