Terms & Conditions

Terms and Conditions

Welcome to Ketano. By accessing and placing an order with Ketano, you confirm that you are in agreement with and bound by the terms and conditions contained below. These terms apply to the entire website and any email or other type of communication between you and Ketano.

Sales Terms

All purchases made through our website are subject to product availability. We reserve the right to refuse or cancel any order for any reason at any given time. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice at any time.

Accepted Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Digital payment methods as displayed at checkout
  • Other payment options available through our payment provider

All payments are processed securely through our payment gateway. We do not store your complete payment card details on our servers.

Order Process

When you place an order through our website, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason. Once your order is processed and shipped, you will receive a shipping confirmation with tracking information.

Cancellation Rules

Orders may be cancelled within 24 hours of placement by contacting our customer service team. Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may return the product according to our return policy. Refunds for cancelled orders will be processed within 5-10 business days to the original payment method.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Ketano or its content suppliers and is protected by United Arab Emirates and international copyright laws. Unauthorized use of any materials on this website may violate copyright, trademark, and other laws.

Governing Law & Jurisdiction

All purchases and transactions are governed by the laws of the United Arab Emirates. Any disputes arising under these terms shall be settled in the competent courts of Dubai, UAE.

Contact Information

If you have any questions about these Terms and Conditions, please contact us through our website.

Last updated: October 2025