Shipping Policy
Shipping Policy
At Ketano, we are committed to delivering your orders quickly and safely. Please review our shipping policy below for details on delivery times, costs, and coverage areas.
UAE Shipping
Delivery Time
We deliver across the UAE within 5–7 business days. Delivery times may vary depending on your location and product availability.
Free Shipping
Enjoy free shipping for orders above AED 300. For orders below AED 300, standard shipping rates will apply and will be calculated at checkout based on your delivery location.
Courier Partners
Our UAE orders are handled by reliable local courier partners, including Aramex and other trusted UAE courier services. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery status.
Coverage Areas
We deliver to all Emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
International Shipping
Egypt
We also offer shipping to Egypt. International delivery times and shipping costs vary based on the destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
For international orders to Egypt, delivery typically takes 7–14 business days depending on customs clearance and local courier services.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive an order confirmation email once your order is placed, followed by a shipping confirmation with tracking details once your order has been dispatched.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through the courier's website.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact us immediately:
Phone: +971 54 996 4242
Email: support@ketano.co
We will work with our courier partners to resolve any delivery issues as quickly as possible.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address or if the recipient is unavailable after multiple delivery attempts, the package will be returned to us. In such cases, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out:
Phone: +971 54 996 4242
Email: support@ketano.co
Last updated: October 2025